Working at Caplugs, you’ll find a team-oriented environment working to deliver best-in-class products and service to more than 24,000 customers around the world. Our customers trust us with their product production needs day after day, and that trust starts with our most critical asset – our people. We work to identify and develop talent, continuously focusing on innovation, learning and improvement to deliver on our promise to be the product protection partner our customers need to solve their challenges. Are you ready to be a part of our team?
SUMMARY: Plans, coordinates, and directs the Company's Quality System to insure compliance to customer’s requirements. Responsible for overseeing the activities of the Quality Department by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
· Serves as the Quality Management Representative for the quality system.
· Acts as project manager when upgrading the quality system.
· Acts as project manager when writing upper level documents to satisfy the requirements of the quality system.
· Writes the Quality System Manual for distribution to customers as requested.
· Writes upper and lower level documents as required by the quality system. Oversees the development of policies and procedures for conducting department operations.
· Organizes and schedules third party audits pertaining to the quality system.
· Conducts internal audits of the quality system.
· Authorizes all quality management system documents.
· Organizes and leads the Management Review meeting.
· Participates in the supplier evaluation process.
· Directs workers engaged in inspection, engineering and testing activities to ensure continuous control over materials, facilities, and products.
· Responds to customer complaints and completes corrective action requests.
· Formulates and maintains quality objectives and coordinates objectives with production managers to maximize product reliability and minimize costs.
· Analyzes statistical data and product specifications.
· Attends and participates in various meetings to act as the Quality representative.
· Responds to customer questionnaires relating to the company quality system.
· Interfaces with vendors and customers.
· Communicates relevant quality information to all company employees.
· Ensures Quality Department is adequately staffed.
· Ensures that company rules and regulations are properly enforced.
Bi-lingual Spanish/English required
EDUCATION and/or EXPERIENCE: Bachelor's degree from four‑year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
